Shipping policy
Shipping Policy
Effective Date: 27th July 2026
MAG Forge is committed to delivering your order safely and as quickly as possible throughout the United Arab Emirates.
Processing Time
Most orders are processed within 1–2 business days.
Personalized products may require additional production time depending on complexity.
Delivery Time
Estimated delivery time is:
4–5 working days
Delivery estimates begin after the order has been processed.
Delivery times may vary during:
- Public holidays
- Peak shopping seasons
- Weather conditions
- Courier delays
Shipping Partners
We currently deliver using trusted logistics partners including:
- Jeebly Dash
- iMile
The courier used may vary depending on your location and delivery requirements.
Shipping Charges
Shipping charges are displayed during checkout before payment.
Free shipping promotions may apply during selected campaigns.
Order Tracking
Once your order has been dispatched, you will receive tracking information via email or SMS (where available).
Delivery Address
Customers are responsible for providing:
- Accurate delivery address
- Correct contact number
- Any delivery instructions
MAG Forge is not responsible for delays caused by incorrect customer information.
Failed Deliveries
If delivery cannot be completed due to incorrect information or repeated failed delivery attempts, additional delivery charges may apply.
Damaged Packages
If your package appears damaged upon arrival:
- Photograph the package before opening.
- Contact us within 24 hours of delivery.
We will investigate the issue with the courier.
International Shipping
Currently, shipping is focused on the United Arab Emirates.
International shipping may become available in the future.
Contact
For shipping inquiries: