Refund policy
Return & Refund Policy
Effective Date: 27th July 2026
At MAG Forge, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Period
Returns are accepted within 30 days from the date of delivery.
Return Eligibility
To qualify for a return, the item must:
- Be unused.
- Be in its original condition.
- Be free from scratches or damage.
- Include all original accessories and packaging.
- Be in the same condition as received.
MAG Forge reserves the right to inspect returned products before approving a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized products
- Custom-made products
- Products altered at the customer's request
- Digital products
- Gift cards
Return Process
To request a return:
- Contact our support team.
- Include your order number.
- Explain the reason for the return.
- Attach photos if applicable.
If approved, return instructions will be provided.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing may take several business days depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Products
If you receive:
- A damaged item
- An incorrect product
- A defective product
Please contact us within 48 hours of receiving your order.
Include photographs showing:
- The product
- Packaging
- Shipping label
We will resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you require a different product, please request a return (if eligible) and place a new order.
Return Shipping
If the return is due to:
- Our mistake
- Manufacturing defect
- Incorrect shipment
MAG Forge will cover the return shipping costs.
If the return is for any other eligible reason, the customer is responsible for the return shipping costs unless otherwise agreed.
Right to Refuse Returns
MAG Forge reserves the right to refuse any return that:
- Shows signs of use
- Is damaged after delivery
- Is missing components or packaging
- Does not meet the conditions outlined in this policy
Contact
For returns or refunds:
MAG Forge
Business Name:
MAAG Forge for Online Selling
Email: